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Contact Us

  • Human Design Shop
  • PO BOX 75043 Honolulu HI 96836

Information

About us

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FAQ's

WHAT ARE HUMAN DESIGN SHOP BUSINESS HOURS?

Human Design Shop is available to shop online 24/7! Our regular business hours for shipping and customer service are: Monday - Wednesday 10am-3pm PST. We are closed on all major U.S. federal holidays. We do not ship any orders outside of our regular business hours.

WHERE CAN I PURCHASE HUMAN DESIGN SHOP?

Human Design Shop is available at humandesignshop.com and various other store retailers shops and websites. 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard, Discover, and American Express. You have the option to pay with PayPal, AfterPay, and Apple Pay.

HOW CAN I CONTACT YOU?

Any inquiries about returns + exchanges email us at [email protected]

Any inquiries about other general information email us at [email protected]

Please do not send multiple emails on the same inquiry. We answer all our emails in the order received. If you email us outside of business hours, we will respond when we return to the office. Please expect a longer response time if emailing over the weekend or holiday(s).

PRE-ORDER/CUSTOM ORDERS

  • If an item is available for pre-order, it will always be indicated in the product description along with an estimated ship date.
  • When you purchase a pre-order item, your card will be charged, but  your order will not be fulfilled until we get it in stock.
  • Pre-orders cannot be cancelled
  • If a pre-ordered item is included in a domestic order, along with in stock items, your in stock items will be shipped before the pre-ordered items.
  • If a pre-ordered item is included in an international order, your entire order will not be shipped out until the pre-ordered item is available.
  • If you would like your pre-orders to be shipped separately from our products that are in stock, please place 2 separate orders.

SALE

Sale items are final sale. They cannot be cancelled, returned or exchanged.

WHAT IF I RECEIVED THE WRONG ITEM?

If you received the wrong item, email us at [email protected]

WHAT IF I FORGOT TO PUT IN MY DISCOUNT CODE?

Unfortunately, we are unable to apply discount codes to past orders and orders that have already been placed.

CAN I USE MORE THAN 1 DISCOUNT CODE AT CHECKOUT?

No, you may only use 1 code at a time. If we are running a sale with a code that automatically applies at checkout, that is the best discount we're currently offering.

WHAT IF I CHOSE THE WRONG SIZE OR METAL COLOR AT CHECKOUT?

If you realize these types of errors on your final orders, please email [email protected] ASAP. If the order hasn't been shipped, our fulfillment team will do their best to make the switch. We cannot guarantee that your order will be corrected in time.

WHAT IF I PUT IN THE WRONG ADDRESS?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time. Please email us at [email protected] The customer will incure any additional fees for additonal shipping labels required.

I NEVER GOT AN ORDER CONFIRMATION EMAIL AND/OR SHIPPING CONFIRMATION EMAIL. WHAT SHOULD I DO?

An order confirmation email and shipping confirmation email are always sent to the email address you used at checkout. They often times end up in the spam folder, so please check there if you have not done so already. We frequently get asked this question by customers who entered a mobile number at checkout, instead of an email address. In this case, please check your texts, as an order and shipping confirmation text will always be sent.

SHIPPING TIMES:

All Packages are shipped Monday-Wednesday 10am to 3pm pst. If an order is placed on Wednesday-Sunday your order will be shipped the following Monday. Due to different bank processing times your order may ship same day or take 48 to 72 hours to ship due to bank payment clearance. Please allow a minimum of 7 days to pass before reaching out to us to check shipment details. Any custom order or orders placed on instagram shall allow up to 7-65 days to ship depending on the order. You will recieve tracking information to your email once the package is scanned in at the mail courier office.

WHAT IF MY PACKAGE WAS RETURNED TO SENDER?

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

DO YOU SHIP INTERNATIONALLY? 

Not at this time.

HOW DO I CARE FOR MY JEWELRY?

With the proper care, your Human Design Shop jewelry can last a long time.

Sterling Silver Care: Sterling silver jewelry can be passed down from generation to generation with the right care. We encourage you to wear your silver every day! Silver that is used regularly needs less care. In some cases, silver can tarnish when it is exposed to salt, air, chlorine, or other chemicals like sunblock and creams or products containing sulfur. But no need to worry, we supply sterling silver jewelry cloth with each order so you can maintain the shine and brilliance of your jewelry. Make sure to use your jewelry cloth gently and keep jewelry away from the above-mentioned culprits.

To prevent tarnish as much as possible, we recommend that you store your sterling silver jewelry in a safe, dry place when engaging in the following activities: Performing household and outdoor chores, showering, bathing, swimming in pools, hot tubs, hot springs, and the ocean. Using lotion, hair products, fragrances, and other cosmetics. Exercising at the gym or during contact sports or while preparing meals. Storing sterling silver in the Human Design Olive Green dust pouch provided with your purchase will help prevent tarnish.

Gold VermeilWhat is gold vermeil? Our gold vermeil jewelry is made using a core metal of sterling silver, stainless steel or copper with a thick layer of gold of at least 2.5 microns.

How long does 14-18k Vermeil last? A lot of years! As long as you're taking care of it and storing it nicely, it should last upwards of 20 years or more! There's no reason to think that just because it's layered in gold it won't last as long as other gold pieces.

We encourage you to remove your jewelry before showering, exercising, and swimming. To avoid potential tarnish. To help keep your jewelry looking beautiful, store it in a Human Design Shop dust bag, sealed plastic bag, or dry cloth bag. The 14-18k gold gives our pieces their beautiful, vibrant hue.

Unlike solid gold jewelry, gold-filled jewelry is composed of a solid layer of gold that is bonded to a base of another metal, such as sterling silver or copper. If properly cared for, gold-fill can last indefinitely, which makes it a prized metal to designers as well as consumers.

Gold Filled:
Unlike solid gold jewelry, gold-filled jewelry is composed of a solid layer of gold that is bonded to a base of another metal, such as sterling silver or copper. If properly cared for, gold can last indefinitely, which makes it a prized metal to designers as well as consumers.

Unlike gold plating, gold filled jewelry is tarnish resistant and won't turn your skin green. Furthermore, if you care for gold filled jewelry properly, it can last quite a while.

Clean your gold filled jewelry regularly using warm water to wash and a soft cloth to pat dry. Never rub it after washing as this can cause discoloring. Avoid wearing your gold filled jewelry in the ocean or swimming pools, as the salt water and chlorine can cause damage.

Solid Gold: Solid gold (14k 18k, 24k gold) is a precious metal that will not oxidize or discolor since it is the least reactive metal. It is also an active lifestyle’s best friend; it scratches less and doesn’t bend or wear out.

Stainless Steel: One of the major benefits of stainless steel jewelry is that it doesn’t trigger flare-ups as silver or gold can. As there are no impurities, you can wear it in good health, so you won’t end up with that dreaded green mark left once you take the ring off.

Also, because of its silver finish, it still looks like real silver so you don’t miss out on the aesthetics. Keep in mind some of our stainless steel jewelry may have vermeil of 18k gold or other colors depending on the design such as our stainless steel gold or onyx rings.

You can trust your stainless steel jewelry to withstand your normal and heavy-duty tasks without bending it out of shape as gold and silver do.

Although we often succumb to the allure of gold and silver, we remember that they are prone to staining. It may be because you don your gold ring 24/7 or they’ve come in contact with a certain liquid. Either way, stains are inevitable.

Therefore, gold and silver jewelry requires plenty of maintenance, careful handling, and frequent polishing. If you’re tired of high- maintenance jewelry, stick with stainless steel as it’s resistant to rust, discoloration, and oxidization.

This is because of an invisible layer of chromium that prevents oxidation from occurring. One of the most important facts about stainless steel jewelry is that it’s eco-friendly. This is because stainless steel manufacturers avoid using too much primary energy and save non- renewable sources.

Also, compared to other options, stainless steel produces less waste during the manufacturing process compared to other metals. Stainless steel is 100% recyclable.

Even something as strong as solid gold deserves some loving. To maintain its beauty, scrub lightly with a toothbrush and warm water. All Gemstones are genuine and color may vary from piece to piece.

The bottom line is we offer beautiful, unique and affordable designs please take proper care of the design you have selected by following the above instructions. Ideally if you are looking for jewelry for an active lifestyle we would highly recommend choosing our stainless steel or solid gold designs.

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?

All of our items are carefully packaged and wrapped individually in pouches. All items are thoroughly inspected prior to shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. 

DO YOU OFFER REPAIRS?

We do offer repairs for items that have been purchased within 7 days. Shipping charges apply. [email protected] for more details. Repairs and cleaning services after 7 days of purchase are available. Please contact us for an assessment and we will send you a free estimate.