Warranty & Repairs
We will repair your piece at no cost for a lifetime less the cost of shipping.
To request a repair please email us with all of the following:• Your order number and or date of purchase
• A photo of the damaged item
• Tracking number of the returned item back to our PO Box
• Your current “return” mailing address
• The last four digits of your payment method used to purchase the item or your receipt of purchase
Repairs are complimentary for a lifetime less the cost of shipping. The customer is responsible for payment of shipment to and from our PO Box. Once we receive your item, we will work on the repair and send you an invoice of the return shipping fee to your email.
The only instances in which your repair will not be complimentary is if you paid less then the full amount for the product disclosed on our website or if your repair requires us to replace a stone.
If your item requires replacement of a stone you will be additionally charged the current market rate of the stone.
If you did not pay the full price of the product as disclosed on our website you will incur a repair fee which will be assessed once the damaged item is received by us. Once you agree to the repair fee we will move forward with the repair. You will receive an invoice for the repair + return shipping. In the case you do not agree with the repair cost you will be charged for the return shipping only.
We highly encourage you to privately insure any fine jewelry or custom purchases in case of loss or damage by a third-party insurance company.
Contact us at email@example.com
Human Design Hawaii
PO BOX 75043
Honolulu Hawaii 96836
We provide complimentary resizing, as long as the ring is not custom or engraved within the first 14 days of receiving your ring if the ring is solid gold or silver. Shipping rates apply to the customer for receipt to and from our PO Box. If any ring needs to be resized out of the 14-day grace period a fee will apply plus shipping. If any ring needs to be resized that is custom made or engraved a fee will apply. Please email firstname.lastname@example.org with your inquiry.