At Human Design Studios, we know that fine jewelry is meant to be worn — and with wear, life can happen. Whether it’s a scratch, a bend, or a missing stone, your jewelry deserves a second life. That’s why we offer lifetime complimentary repairs on all eligible pieces purchased directly from our website.
Let’s walk you through how easy it is to request a repair, and what to expect from start to finish.
Log in to your account on our website.
Navigate to My Account > Repairs.
Select the order and submit the repair request form. You can upload up to 5 images of the damaged item and leave any notes or special instructions.
If your piece is missing a stone, don’t worry — we can replace it! (A replacement fee will apply based on the current market rate.)
Once submitted, you’ll automatically receive a payment link to cover the cost of shipping.
Repairs are complimentary, but shipping costs (to and from our studio) are the client’s responsibility.
After your request is received and shipping is paid, we’ll email you a prepaid label. You can use any small box or padded envelope to return your item — no waiting in line, just drop it off!
For international repairs, we ship via DHL with competitive rates. Import taxes and duties will be your responsibility.
Once your piece arrives at our studio:
Our jewelers will assess the repair.
If additional charges apply (e.g., stone replacement or if the product wasn’t purchased at full price), we’ll send you a separate invoice before starting the repair.
If you don’t agree to the repair cost, we’ll return the item and only charge for shipping.
You can track your repair at any time by visiting My Account > Repairs, where you’ll see status updates like:
Pending
Processing
Completed
Rejected
Once your repair is completed, we’ll send your jewelry back using the same prepaid return shipping label, ensuring a smooth and secure delivery.
We truly hope you find this process simple and stress-free. If you have any questions at all, feel free to comment below or reach out to us directly by email or phone — we’re always here to help.
