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FAQ

Explore our FAQs to find quick answers about our craftsmanship, ethical sourcing, custom orders, and jewelry care. We’re here to ensure your experience with Human Design Hawaii is as seamless and informed as possible.

Frequently Asked Questions

Orders & Returns

  • Products ordered from the “Shop by Style” category cannot be canceled.
  • If you order a “Shop by Style” item along with a “Ready to Ship” item, your entire order will ship together once the made-to-order item is completed.
  • If you would like pre-orders to be shipped separately from in-stock items, please place two separate orders.
  • We do not accept returns of any kind.
  • Exchanges are allowed if you notify us via email within 7 days of the shipment’s delivery date.

If you received the wrong item, email us at shophumandesign@gmail.com with a photo of the incorrect product and your order number.

 

If you realize these types of errors on your final orders, please email shophumandesign@gmail.com ASAP. If the order hasn’t been shipped, our fulfillment team will do their best to make the switch. We cannot guarantee that your order will be corrected in time. If it is not corrected in time, you will need to send the items back to our address Human Design Hawaii PO BOX 75043 Honolulu Hawaii 96836 and pay for the return shipping of the new items by invoice.

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed in time. Please email us at shophumandesign@gmail.com. The customer will incur any fees for the additional shipping labels required to correct the error. The fees will be paid by invoice sent to the customer’s email.

An order confirmation email and shipping confirmation email are always sent to the email address you used at checkout. They often end up in the spam folder, so please check there if you have not done so already. If for whatever reason you still do not see the order confirmation email or tracking confirmation email, please contact us at shophumandesign@gmail.com with your order number, and we will send it to you.

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

Shipping

  • Items in our “Ready to Ship” category will be dispatched within 72 hours.
  • Orders valued over $500 will be shipped via UPS, while orders under $500 will be shipped via USPS.
  • Items in our “Shop by Style” category are made to order and require a lead time of 2 to 4 weeks.

We offer international shipping through DHL. All import taxes and duties are the responsibility of the customer. If you have any questions about this, please email us.

Products & Materials

  • Items purchased from our “One of a Kind” category are shipped exactly as pictured. Since these designs are exclusive and unique, the product you see in the photos is the exact item you will receive. If you would like additional photos or videos of the product before placing an order, please email us.
  • For products featuring moissanite, rest assured that all stones will be genuine moissanite. If you order an item with natural or lab-grown diamonds, the diamonds will match the grade and color specified in the product description. However, the exact diamond in the photograph may not be available if it has already been sold.
  • Colored gemstones like rubies, sapphires, and jade will be matched as close as possible to the color shown in the product photos but may have slight differences. If you have specific color preferences for these gemstones, please contact us before placing your order.
  • All products will meet the size and weight specifications outlined in the product description.

Jewelry Care

  • Regular Cleaning
    • Use a Soft Cloth: Gently polish your sterling silver jewelry with a soft, lint-free cloth or a special silver polishing cloth to remove tarnish and restore shine.
    • Mild Soap and Water: For a deeper clean, use a mild soap and warm water solution. Gently scrub the jewelry with a soft toothbrush, rinse thoroughly, and dry with a soft cloth.
    • Avoid Harsh Chemicals: Do not use abrasive cleaners, bleach, or ammonia, as these can damage the silver.
  • Proper Storage
    • Store in a Dry Place: Moisture can cause silver to tarnish, so it’s important to store your jewelry in a dry, cool place.
    • Use Anti-Tarnish Bags or Cloths: Storing your jewelry in anti-tarnish bags or wrapping it in anti-tarnish cloth can help prevent oxidation.
    • Keep Pieces Separate: To avoid scratches, store each piece of jewelry separately, either in individual pouches or in compartments within a jewelry box.
  • Avoid Exposure to Chemicals
    • Remove Before Swimming or Bathing: Chlorine and saltwater can cause silver to tarnish, so remove your jewelry before swimming or bathing.
    • Keep Away from Perfume and Lotions: Chemicals in perfumes, lotions, and hair products can accelerate tarnishing. Put on your silver jewelry after applying these products.
  • Wear Your Jewelry Regularly
    • Surprisingly, wearing your sterling silver jewelry regularly can help prevent tarnish. The oils in your skin can actually help keep the silver polished and shiny.
  • Professional Cleaning
    • For heavily tarnished or intricate pieces, consider having your jewelry professionally cleaned. Jewelers have specialized tools and solutions to restore the beauty of your silver.
    • By following these simple care tips, you can keep your sterling silver jewelry looking stunning for years to come.
  • Regular Cleaning
    • Mild Soap and Water: Clean your solid gold jewelry regularly with a solution of mild soap and warm water. Soak the jewelry for a few minutes, gently scrub with a soft toothbrush, rinse thoroughly, and dry with a soft, lint-free cloth.
    • Polishing: Use a soft polishing cloth designed for gold to buff your jewelry and restore its shine. Be gentle to avoid scratching the surface.
  • Proper Storage
    • Store in a Jewelry Box: Keep your gold jewelry in a fabric-lined jewelry box or a soft pouch to prevent scratches and tangling.
    • Separate Pieces: Store gold pieces separately from other jewelry, especially harder gemstones, to avoid scratching.
    • Avoid Humidity: Store your jewelry in a cool, dry place to prevent moisture from affecting the gold’s appearance.
  • Avoid Harsh Chemicals
    • Remove Before Swimming: Chlorine in pools and hot tubs can weaken gold, leading to discoloration or damage. Always remove your jewelry before swimming or using a hot tub.
    • Keep Away from Chemicals: Perfumes, lotions, hair products, and household cleaners can damage gold. Apply these products before putting on your jewelry and avoid direct contact with chemicals.
  • Be Mindful During Wear
    • Remove During Physical Activities: To prevent scratches or bending, remove your gold jewelry during activities like exercising, gardening, or heavy lifting.
    • Protect from Abrasions: Gold is a soft metal and can scratch easily, especially in higher karats. Be mindful of rough surfaces that could damage your jewelry.
  • Professional Maintenance
    • Regular Inspections: If your jewelry has gemstones or intricate settings, have it inspected by a jeweler regularly to ensure the settings are secure and the piece is in good condition.
    • Professional Cleaning: Consider having your gold jewelry professionally cleaned and polished by a jeweler every year or as needed to maintain its luster.
  • Avoid Direct Sunlight
    • Prolonged exposure to direct sunlight can cause gold to lose its sheen. Store your jewelry in a shaded area or jewelry box away from direct sunlight.

By following these care tips, your solid gold jewelry will remain a timeless and beautiful part of your collection for years to come.

Repairs

We offer complimentary lifetime repairs for any design purchased on our website, with the exception of shipping costs. Custom orders, however, must be privately insured and are not eligible for free repairs, though they can be repaired for a fee. This fee will be determined by our jeweler after receiving the item. Customers are responsible for all shipping charges related to repairs.

All of our items are carefully packaged and wrapped individually in pouches. All items are thoroughly inspected prior to shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. Email shophumandesign@gmail.com with your order number and a photo of the damaged item. We will work to resolve the matter. Please reach out to us within 7 days for a free exchange. If you reach out to us past the 7-day period, you may incur a repair fee or return shipping fee.

Our repair schedule varies each month due to fluctuations in our workload. Generally, repairs are completed within the month following their receipt. For the most current information on our repair schedule, please subscribe to our monthly newsletter, which we send out on the first of every month. The newsletter provides updates on the repair schedule, travel plans, and other relevant information.

 

Complimentary repairs are offered for any item ordered through our website, excluding shipping costs.

General Information

  • Human Design Hawaii is available to shop online 24/7! We are available for customer service from 10 am to 4 pm Hawaiian Standard Time, Monday through Friday, excluding major holidays.
  • Please note that we are not available to answer inquiries outside of these hours.

  • We now offer in-person sizing appointments! You can book an appointment through our website, and one of our designers will reach out to you.

    For a quick and easy way to check your ring size at home, you can use our Ring Sizing Guide and order a sizing kit. You can also purchase a ring sizer on Amazon to measure a ring that already fits you perfectly.

We accept Visa, MasterCard, Discover, and American Express. You also have the option to pay with PayPal.

Email: shophumandesign@gmail.com

Instagram: https://www.instagram.com/shophumandesign/?hl=en

Phone (call or text) 646-522-1049

If your item includes a GIA certificate, a photo of the certificate will be uploaded in the product photos. If you would like to obtain a GIA certificate for a product that does not come certified, a $150 fee will apply. Please reach out to us via email to discuss this option and review lead times.

Initial consultations are complimentary and can be scheduled via the calendar system on our website’s homepage. These initial consultations are held remotely, giving you the opportunity to discuss your needs, preferences, and budget with our designer. Future appointments can be arranged for in-person meetings and will be discussed during your initial consultation. Following this consultation, a $250 design service fee will be invoiced if you choose to proceed with your order. Please note that if you miss your first appointment, rescheduling will only be possible after the $250 fee has been paid first.

Items purchased from our “One of a Kind” category are shipped exactly as pictured. Since these designs are exclusive and unique, the product you see in the photos is the exact item you will receive. If you would like additional photos or videos of the product before placing an order, please email us.

For products featuring moissanite, rest assured that all stones will be genuine moissanite. If you order an item with natural or lab-grown diamonds, the diamonds will match the grade and color specified in the product description. However, the exact diamond in the photograph may not be available if it has already been sold.

Colored gemstones like rubies, sapphires, and jade will be matched as close as possible to the color shown in the product photos but may have slight differences. If you have specific color preferences for these gemstones, please contact us before placing your order.

All products will meet the size and weight specifications outlined in the product description.

Human Design Hawaii is available to shop online 24/7! We respond to customer service emails, Instagram direct messages, text messages, and phone calls in the order received Monday – Friday 10 am-4 pm HST. We try to get back to our customers as quickly as possible. 

Our full collection is available for purchase on our website humandesignshop.com

 

Quarterly collections are available to shop in person only at Fishcake @fishcakehawaii

307 Kamani St, Honolulu, HI 96813. Tuesday – Sunday 10am to 5pm 

For a full list of our stockists please visit https://humandesignshop.com/stockists/

We accept Visa, MasterCard, Discover, and American Express. You also have the option to pay with PayPal.

Email: shophumandesign@gmail.com

Instagram: https://www.instagram.com/shophumandesign/?hl=en

Phone (call or text) 646-522-1049

• All of our jewelry is made-to-order so by default everything is a pre-order. Shipping times are disclosed in the product descriptions. 
• When you purchase a pre-order item, your card will be charged, but your order will not be fulfilled until we finish making your item. 
• Pre-orders cannot be canceled or returned.
• If a pre-ordered item is included in a domestic order, along with in-stock items, your entire order will be shipped together once the pre-order designs are finished. 
• If a pre-ordered item is included in an international order, your entire order will not be shipped out until the pre-ordered item is available. 
• If you would like your pre-orders to be shipped separately from our products that are in stock, please place 2 separate orders.


 *In-stock items will be displayed here: https://humandesignshop.com/featured-collections/ready-to-ship-rings/

If you received the wrong item, email us at shophumandesign@gmail.com with a photo of the incorrect product and your order number. 

Unfortunately, we are unable to apply discount codes to past orders and orders that have already been placed.

No, you may only use one code at a time. If we are running a sale with a code that automatically applies at checkout, that is the best discount we’re currently offering.

If you realize these types of errors on your final orders, please email shophumandesign@gmail.com ASAP. If the order hasn’t been shipped, our fulfillment team will do their best to make the switch. We cannot guarantee that your order will be corrected in time. If it is not corrected in time you will need to send the items back to our address Human Design Hawaii PO BOX 75043 Honolulu Hawaii 96836 and pay for the return shipping of the new items by invoice.

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time. Please email us at shophumandesign@gmail.com. The customer will incur any fees for the additional shipping labels required to correct the error. The fees will be paid by invoice sent to the customers email.

An order confirmation email and shipping confirmation email are always sent to the email address you used at checkout. They often end up in the spam folder, so please check there if you have not done so already. If for whatever reason you still do not see the order confirmation email or tracking confirmation email, please contact us at shophumandesign@gmail.com with your order number and we will send it to you. 

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

We offer international shipping through DHL, all import taxes and duties are the responsibility of the customer. 

With the proper care, your Human Design Hawaii jewelry can last a long time.

Sterling Silver Care: Sterling silver jewelry can be passed down from generation to generation with the right care. Silver can tarnish when it is exposed to salt, air, chlorine, or other chemicals like sunblock and creams or products containing sulfur. But no need to worry, we supply a sterling silver jewelry cloth with each order so you can maintain the shine and brilliance of your jewelry. Make sure to use your jewelry cloth gently and keep jewelry away from the above-mentioned culprits.

To prevent tarnish as much as possible, we recommend that you store your sterling silver jewelry in a safe, dry place when engaging in the following activities: Performing household and outdoor chores, showering, bathing, swimming in pools, hot tubs, hot springs, and the ocean. Using lotion, hair products, fragrances, and other cosmetics. Exercising at the gym or during contact sports or while preparing meals. Storing sterling silver in the Human Design Olive Green dust pouch provided with your purchase will help prevent tarnish. You can also use an air-tight container to store your silver jewelry to keep it protected from the elements. We would highly recommend cleaning your silver jewelry as much as possible. Using the polishing cloth before you put on your silver jewelry and when you take it off can ensure that you are properly maintaining the upkeep of your silver pieces.

We offer lifetime cleaning services for a fee for any of our silver jewelry designs. Please email shophumandesign@gmail.com for a quote.

Solid Gold: Solid gold (14k, 18k & 24k gold) is a precious metal that will not oxidize or discolor since it is the least reactive metal. It is also an active lifestyle’s best friend; it scratches less and doesn’t wear out. Solid gold will never tarnish or fade.

All of our items are carefully packaged and wrapped individually in pouches. All items are thoroughly inspected prior to shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. Email shophumandesign@gmail.com with your order number and a photo of the damaged item. We will work to resolve the matter. Please reach out to us within 7 days for a free exchange. If you reach out to us past the 7-day period you may incur a repair fee or return shipping fee.

We offer free repairs for a lifetime for any design purchased on our website specifically less the cost of shipping. Any custom orders need to be privately insured and do not qualify for free repair but can be repaired for a fee. The fee will be assessed by our jeweler upon receipt of the product. Shipping charges apply to the customer for any repairs. You must email us with a photo of the damaged item and your purchase receipt. If you do not have the receipt you may include the last four digits of your payment method used so we can look up your order. We will then send you an invoice for the shipping labels to and from. Once this is paid we will email you the pre-paid shipping labels to ship the product back to us for repair. Once we receive your package, we will work on the repair. Any lost gemstones will also be billed to the customer at the current market rate. Depending on our production schedule and when we receive your package your repair may take up to 6 weeks to return back to you. You will receive tracking confirmation to your email once your repair has shipped.