FAQ

Explore our FAQs to find quick answers about our craftsmanship, ethical sourcing, custom orders, and jewelry care. We’re here to ensure your experience with Human Design Studios is as seamless and informed as possible.

Frequently Asked Questions

Orders & Returns

  • Products ordered from the “Shop by Style” category cannot be canceled.
  • If you order a “Shop by Style” item along with a “Ready to Ship” item, your entire order will ship together once the made-to-order item is completed.
  • If you would like pre-orders to be shipped separately from in-stock items, please place two separate orders.
  • We do not accept returns of any kind.
  • Exchanges are allowed if you notify us via email within 7 days of the shipment’s delivery date.

If you received the wrong item, email us at [email protected] with a photo of the incorrect product and your order number.

If you realize these types of errors on your final orders, please email [email protected] ASAP. If the order hasn’t been shipped, our fulfillment team will do their best to make the switch. We cannot guarantee that your order will be corrected in time. If it is not corrected in time, you will need to send the items back to our design studio and pay for the return shipping of the new items by invoice.

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed in time. Please email us at [email protected]. The customer will incur any fees for the additional shipping labels required to correct the error. The fees will be paid by invoice sent to the customer’s email.

An order confirmation email and shipping confirmation email are always sent to the email address you used at checkout. They often end up in the spam folder, so please check there if you have not done so already. If for whatever reason you still do not see the order confirmation email or tracking confirmation email, please contact us at [email protected] with your order number, and we will send it to you.

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

We use 100% certified 14k solid gold — no plating, no fillers. Every piece is ethically sourced and handcrafted.

Store in a dry place, avoid harsh chemicals, and clean with a soft cloth. We include a care guide with every order.

Shipping

  • Items in our “Ready to Ship” category will be dispatched within 72 hours.
  • Orders valued over $500 will be shipped via UPS, while orders under $500 will be shipped via USPS.
  • Items in our “Shop by Style” category are made to order and require a lead time of 2 to 4 weeks.

We offer international shipping through DHL. All import taxes and duties are the responsibility of the customer. If you have any questions about this, please email us.

Products & Materials

  • Items purchased from our “One of a Kind” category are shipped exactly as pictured. Since these designs are exclusive and unique, the product you see in the photos is the exact item you will receive. If you would like additional photos or videos of the product before placing an order, please email us.
  • For products featuring moissanite, rest assured that all stones will be genuine moissanite. If you order an item with natural or lab-grown diamonds, the diamonds will match the grade and color specified in the product description. However, the exact diamond in the photograph may not be available if it has already been sold.
  • Colored gemstones like rubies, sapphires, and jade will be matched as close as possible to the color shown in the product photos but may have slight differences. If you have specific color preferences for these gemstones, please contact us before placing your order.
  • All products will meet the size and weight specifications outlined in the product description.

We understand that preferences evolve, and we’re pleased to offer our clients the option to upgrade their gold-filled jewelry to solid gold.

How It Works:

  1. Eligibility: Clients can upgrade any of our gold-filled designs to solid gold by paying the price difference between the two.

  2. Proof of Purchase: To initiate the upgrade, please provide the original receipt for your gold-filled item. This helps us verify the purchase and process your upgrade accurately.

  3. Return Process: Send back your original gold-filled piece. Once received, we’ll recreate the same design in solid gold.

  4. Credit Application: The cost of the returned gold-filled item will be credited towards your new solid gold piece.

  5. Shipping Responsibility: Clients are responsible for all shipping costs associated with the upgrade process, including sending the original piece to us and receiving the new one.

  6. Design Modifications: If you wish to make any changes to the original design during the upgrade, additional fees may apply. Please consult with our team for a quote on design alterations.

Important Notes:

  • The upgrade process will commence once we receive your original gold-filled item and proof of purchase.

  • Turnaround time for the new solid gold piece will be communicated upon receipt of the original item.

  • Upgraded pieces are considered custom orders and are non-refundable.

For further assistance or to start your upgrade, please contact our customer service team at [email protected]

Moissanite to Lab-Grown or Natural Diamond Upgrade Policy

At Human Design Studios, we understand that preferences evolve over time. To accommodate your evolving tastes, we offer an upgrade program that allows you to transition from your moissanite center stone to a lab-grown or natural diamond.

Eligibility:

  • The original moissanite piece must have been purchased directly from Human Design Studios.

  • The moissanite stone must be in its original, undamaged condition.

  • You must provide the original purchase receipt for verification.

Upgrade Process:

  1. Assessment: Contact our team to initiate the upgrade process. We’ll assess your current piece to ensure it meets the eligibility criteria.

  2. Selection: Choose your desired lab-grown or natural diamond from our collection.

  3. Credit Application: The original purchase price of your moissanite piece will be credited towards the new diamond design.

  4. Payment: Pay the difference between the credited amount and the price of the new diamond.

Additional Information:

  • Shipping: Clients are responsible for all shipping costs associated with the upgrade process.

  • Design Changes: Any modifications to the original design may incur additional fees.

  • Documentation: All original documentation, including grading reports, must be returned in reusable condition. Fees may apply for damaged or missing documents. *if applicable

  • Exclusions: Upgrade credits do not apply to taxes, duties, or shipping charges on the new purchase.

  • Non-Refundable: Upgraded pieces are considered custom orders and are non-refundable.

How to Begin:

To start your upgrade, please contact our customer service team at [email protected]. We’ll guide you through each step to ensure a smooth transition to your new diamond piece.

Jewelry Care

  • Regular Cleaning
    • Use a Soft Cloth: Gently polish your sterling silver jewelry with a soft, lint-free cloth or a special silver polishing cloth to remove tarnish and restore shine.
    • Mild Soap and Water: For a deeper clean, use a mild soap and warm water solution. Gently scrub the jewelry with a soft toothbrush, rinse thoroughly, and dry with a soft cloth.
    • Avoid Harsh Chemicals: Do not use abrasive cleaners, bleach, or ammonia, as these can damage the silver.
  • Proper Storage
    • Store in a Dry Place: Moisture can cause silver to tarnish, so it’s important to store your jewelry in a dry, cool place.
    • Use Anti-Tarnish Bags or Cloths: Storing your jewelry in anti-tarnish bags or wrapping it in anti-tarnish cloth can help prevent oxidation.
    • Keep Pieces Separate: To avoid scratches, store each piece of jewelry separately, either in individual pouches or in compartments within a jewelry box.
  • Avoid Exposure to Chemicals
    • Remove Before Swimming or Bathing: Chlorine and saltwater can cause silver to tarnish, so remove your jewelry before swimming or bathing.
    • Keep Away from Perfume and Lotions: Chemicals in perfumes, lotions, and hair products can accelerate tarnishing. Put on your silver jewelry after applying these products.
  • Wear Your Jewelry Regularly
    • Surprisingly, wearing your sterling silver jewelry regularly can help prevent tarnish. The oils in your skin can actually help keep the silver polished and shiny.
  • Professional Cleaning
    • For heavily tarnished or intricate pieces, consider having your jewelry professionally cleaned. Jewelers have specialized tools and solutions to restore the beauty of your silver.
    • By following these simple care tips, you can keep your sterling silver jewelry looking stunning for years to come.
  • Regular Cleaning
    • Mild Soap and Water: Clean your solid gold jewelry regularly with a solution of mild soap and warm water. Soak the jewelry for a few minutes, gently scrub with a soft toothbrush, rinse thoroughly, and dry with a soft, lint-free cloth.
    • Polishing: Use a soft polishing cloth designed for gold to buff your jewelry and restore its shine. Be gentle to avoid scratching the surface.
  • Proper Storage
    • Store in a Jewelry Box: Keep your gold jewelry in a fabric-lined jewelry box or a soft pouch to prevent scratches and tangling.
    • Separate Pieces: Store gold pieces separately from other jewelry, especially harder gemstones, to avoid scratching.
    • Avoid Humidity: Store your jewelry in a cool, dry place to prevent moisture from affecting the gold’s appearance.
  • Avoid Harsh Chemicals
    • Remove Before Swimming: Chlorine in pools and hot tubs can weaken gold, leading to discoloration or damage. Always remove your jewelry before swimming or using a hot tub.
    • Keep Away from Chemicals: Perfumes, lotions, hair products, and household cleaners can damage gold. Apply these products before putting on your jewelry and avoid direct contact with chemicals.
  • Be Mindful During Wear
    • Remove During Physical Activities: To prevent scratches or bending, remove your gold jewelry during activities like exercising, gardening, or heavy lifting.
    • Protect from Abrasions: Gold is a soft metal and can scratch easily, especially in higher karats. Be mindful of rough surfaces that could damage your jewelry.
  • Professional Maintenance
    • Regular Inspections: If your jewelry has gemstones or intricate settings, have it inspected by a jeweler regularly to ensure the settings are secure and the piece is in good condition.
    • Professional Cleaning: Consider having your gold jewelry professionally cleaned and polished by a jeweler every year or as needed to maintain its luster.
  • Avoid Direct Sunlight
    • Prolonged exposure to direct sunlight can cause gold to lose its sheen. Store your jewelry in a shaded area or jewelry box away from direct sunlight.

By following these care tips, your solid gold jewelry will remain a timeless and beautiful part of your collection for years to come.

Repairs

We offer complimentary lifetime repairs for any design purchased on our website, with the exception of shipping costs. Custom orders, however, must be privately insured and are not eligible for free repairs, though they can be repaired for a fee. This fee will be determined by our jeweler after receiving the item. Customers are responsible for all shipping charges related to repairs and any missing gemstones.

All of our items are carefully packaged and wrapped individually in pouches. All items are thoroughly inspected prior to shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. Email [email protected] with your order number and a photo of the damaged item. We will work to resolve the matter. Please reach out to us within 7 days for a free exchange. If you reach out to us past the 7-day period, you may incur a repair fee or return shipping fee.

Our repair schedule varies each month due to fluctuations in our workload. Generally, repairs are completed within the month following their receipt. For the most current information on our repair schedule, please subscribe to our monthly newsletter, which we send out on the first of every month. The newsletter provides updates on the repair schedule, travel plans, and other relevant information.

Complimentary repairs are offered for any item ordered through our website, excluding shipping costs.

General Information

We now offer in-person sizing appointments! You can book an appointment through our website, and one of our designers will reach out to you it is complimentary.

For a quick and easy way to check your ring size at home, you can use our Ring Sizing Guide and order a sizing kit.

We accept Visa, MasterCard, Discover, and American Express. You also have the option to pay with PayPal.

If your item includes a GIA certificate, a photo of the certificate will be uploaded in the product photos. If you would like to obtain a GIA certificate for a product that does not come certified, a $150 fee will apply. Please reach out to us via email to discuss this option and review lead times.

Initial consultations are complimentary and can be scheduled via the calendar system on our website’s homepage. These initial consultations are held remotely, giving you the opportunity to discuss your needs, preferences, and budget with our designer. Future appointments can be arranged for in-person meetings and will be discussed during your initial consultation. Following this consultation, a $250 (non refundable) design service fee will be invoiced if you choose to proceed with your order. Please note that if you miss your first appointment, rescheduling will only be possible after the $250 fee has been paid first. 

Email: shophumandesign@gmail.com or [email protected]

Phone (call or text) 646-522-1049