FAQ'S
WHAT ARE HUMAN DESIGN HAWAII BUSINESS HOURS?
Human Design Hawaii is available to shop online 24/7! We respond to customer service emails, Instagram direct messages, text messages, and phone calls in the order received Monday – Friday 10 am-4 pm HST. We try to get back to our customers as quickly as possible.
WHERE CAN I PURCHASE HUMAN DESIGN HAWAII?
Our full collection is available for purchase on our website humandesignshop.com
Quarterly collections are available to shop in person only at Fishcake @fishcakehawaii
307 Kamani St, Honolulu, HI 96813. Tuesday – Sunday 10am to 5pm
For a full list of our stockists please visit https://humandesignshop.com/stockists/
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, Discover, and American Express. You also have the option to pay with PayPal.
HOW CAN I CONTACT YOU?
Email: shophumandesign@gmail.com
Instagram: https://www.instagram.com/shophumandesign/?hl=en
Phone (call or text) 646-522-1049
PRE-ORDER/CUSTOM ORDERS
• All of our jewelry is made-to-order so by default everything is a pre-order. Shipping times are disclosed in the product descriptions.
• When you purchase a pre-order item, your card will be charged, but your order will not be fulfilled until we finish making your item.
• Pre-orders cannot be canceled or returned.
• If a pre-ordered item is included in a domestic order, along with in-stock items, your entire order will be shipped together once the pre-order designs are finished.
• If a pre-ordered item is included in an international order, your entire order will not be shipped out until the pre-ordered item is available.
• If you would like your pre-orders to be shipped separately from our products that are in stock, please place 2 separate orders.
*In-stock items will be displayed here: https://humandesignshop.com/featured-collections/ready-to-ship-rings/
SALE
Sale items are final sale. They cannot be cancelled, returned or exchanged. They can only be repaired. Sale items constitute any item purchased for less than the full price disclosed on our website, flash sales whether online or in person, or products specifically marked as sale items.
WHAT IF I RECEIVED THE WRONG ITEM?
If you received the wrong item, email us at shophumandesign@gmail.com with a photo of the incorrect product and your order number.
WHAT IF I FORGOT TO PUT IN MY DISCOUNT CODE?
Unfortunately, we are unable to apply discount codes to past orders and orders that have already been placed.
CAN I USE MORE THAN ONE DISCOUNT CODE AT CHECKOUT?
No, you may only use one code at a time. If we are running a sale with a code that automatically applies at checkout, that is the best discount we're currently offering.
WHAT IF I CHOSE THE WRONG SIZE OR METAL COLOR AT CHECKOUT?
If you realize these types of errors on your final orders, please email shophumandesign@gmail.com ASAP. If the order hasn't been shipped, our fulfillment team will do their best to make the switch. We cannot guarantee that your order will be corrected in time. If it is not corrected in time you will need to send the items back to our address Human Design Hawaii PO BOX 75043 Honolulu Hawaii 96836 and pay for the return shipping of the new items by invoice.
WHAT IF I PUT IN THE WRONG ADDRESS?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time. Please email us at shophumandesign@gmail.com. The customer will incur any fees for the additional shipping labels required to correct the error. The fees will be paid by invoice sent to the customers email.
I NEVER GOT AN ORDER CONFIRMATION EMAIL AND/OR SHIPPING CONFIRMATION EMAIL. WHAT SHOULD I DO?
An order confirmation email and shipping confirmation email are always sent to the email address you used at checkout. They often end up in the spam folder, so please check there if you have not done so already. If for whatever reason you still do not see the order confirmation email or tracking confirmation email, please contact us at shophumandesign@gmail.com with your order number and we will send it to you.
SHIPPING TIMES
All orders are shipped Monday-Sunday 6am to 9am HST. Due to different bank processing times orders do not ship the same day and take 48-72 hours for bank clearance. Once we receive payment from your bank your order will start to be processed. Please allow a minimum of 7 days to pass before reaching out to us to check shipment details. Any custom order, pre-order or orders placed on Instagram shall allow up to 7-65 days to ship depending on the order type. You will receive tracking information to your email once the package is scanned in at the mail courier office. Custom and pre-order items take a minimum of two weeks and may take up to 12 weeks depending on the design requirements.
WHAT IF MY PACKAGE WAS RETURNED TO SENDER?
If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.
DO YOU SHIP INTERNATIONALLY?
We offer international shipping through DHL, all import taxes and duties are the responsibility of the customer.
HOW DO I CARE FOR MY JEWELRY?
With the proper care, your Human Design Hawaii jewelry can last a long time.
Sterling Silver Care: Sterling silver jewelry can be passed down from generation to generation with the right care. Silver can tarnish when it is exposed to salt, air, chlorine, or other chemicals like sunblock and creams or products containing sulfur. But no need to worry, we supply a sterling silver jewelry cloth with each order so you can maintain the shine and brilliance of your jewelry. Make sure to use your jewelry cloth gently and keep jewelry away from the above-mentioned culprits.
To prevent tarnish as much as possible, we recommend that you store your sterling silver jewelry in a safe, dry place when engaging in the following activities: Performing household and outdoor chores, showering, bathing, swimming in pools, hot tubs, hot springs, and the ocean. Using lotion, hair products, fragrances, and other cosmetics. Exercising at the gym or during contact sports or while preparing meals. Storing sterling silver in the Human Design Olive Green dust pouch provided with your purchase will help prevent tarnish. You can also use an air-tight container to store your silver jewelry to keep it protected from the elements. We would highly recommend cleaning your silver jewelry as much as possible. Using the polishing cloth before you put on your silver jewelry and when you take it off can ensure that you are properly maintaining the upkeep of your silver pieces.
We offer lifetime cleaning services for a fee for any of our silver jewelry designs. Please email shophumandesign@gmail.com for a quote.
Solid Gold: Solid gold (14k, 18k & 24k gold) is a precious metal that will not oxidize or discolor since it is the least reactive metal. It is also an active lifestyle’s best friend; it scratches less and doesn’t wear out. Solid gold will never tarnish or fade.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
All of our items are carefully packaged and wrapped individually in pouches. All items are thoroughly inspected prior to shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. Email shophumandesign@gmail.com with your order number and a photo of the damaged item. We will work to resolve the matter. Please reach out to us within 7 days for a free exchange. If you reach out to us past the 7-day period you may incur a repair fee or return shipping fee.
DO YOU OFFER REPAIRS?
We offer free repairs for a lifetime for any design purchased on our website specifically less the cost of shipping. Any custom orders need to be privately insured and do not qualify for free repair but can be repaired for a fee. The fee will be assessed by our jeweler upon receipt of the product. Shipping charges apply to the customer for any repairs. You must email us with a photo of the damaged item and your purchase receipt. If you do not have the receipt you may include the last four digits of your payment method used so we can look up your order. We will then send you an invoice for the shipping labels to and from. Once this is paid we will email you the pre-paid shipping labels to ship the product back to us for repair. Once we receive your package, we will work on the repair. Any lost gemstones will also be billed to the customer at the current market rate. Depending on our production schedule and when we receive your package your repair may take up to 6 weeks to return back to you. You will receive tracking confirmation to your email once your repair has shipped.