Shipping & Returns
Order Timing & Shipping
Once your order is placed, we will begin producing your piece immediately. Typical production timing for any jewelry on our website is between 2 and 4 weeks. As all of our jewelry is handmade to order, and each piece has its own production timeline. If you have placed a custom order the lead time will be discussed during the order process.
For fine jewelry & custom orders: Once your piece is complete and ready to ship, we will email you to coordinate the best shipping timing for you, as you will need to sign for the package due to the value. We ship FedEx insured, with 1 or 2-day delivery. We typically do not ship over the weekend for insurance reasons. You also have the option to have the package held at a local FedEx facility for pickup with a photo ID if you will not be home to sign for the package. We can coordinate this with you prior to shipping. For all non fine jewelry or custom orders, we ship USPS flat rate.
Shipping on all items within the U.S. above $150 is free. You will receive a tracking number upon shipment to your email and may track your package at Fedex Tracking or USPS Tracking.
International shipping is available through FedEx. It costs approximately $150- $200 depending on the value of the piece and generally takes 3-7 business days depending on your country’s customs. All international import fees are charged directly to the client when the piece enters customs. The amount of import tax varies by country/location.
If your items are damaged upon arrival, please take detailed photos of the outside of the FedEx box, keep the box until a full investigation has been done, as well as the packaging materials and damaged item(s). Email email@example.com within three days of delivery to request a replacement. We are unable to issue a replacement without proper documentation or if the return is outside of the timeframe mentioned above. Please contact us at firstname.lastname@example.org with any questions.
Returns & Exchanges
Each piece of Human Design Hawaii jewelry is made to order and hand crafted for you. Because our jewelry is custom created, we do not accept returns or exchanges on any of our custom or fine jewelry designs. That said, we are a very small studio, and ultimately our goal is for you to be 100% happy with your jewelry. If you have a return or exchange request, email us at email@example.com and we will work with you to find the best solution within the scope of our terms.
We do accept exchanges within 10 days of receiving your order for unworn and unused demi jewelry (necklaces, earrings, bracelets). Made-to-order demi rings are subject to exchange on a case-by-case basis. Jewelry must pass inspection by our quality team to be accepted for exchange. To begin the exchange process contact us at firstname.lastname@example.org, one of our customer service representatives will guide you through the process. The average response time is 1-2 business days
For Demi Jewelry Only
No returns will be accepted without an RA number. Upon receipt of the returned item, we will issue a refund, ship exchanged or repaired item and provide tracking details accordingly.
PLEASE NOTE: All sale items are final sale. All items purchased at a craft fair, makers market, or pop-up are final sale, in which case they are not eligible for refund, exchange, or store credit. They can be repaired if damaged, the customer must email with a photo of the damaged item and pay for all shipping costs incurred to have a design repaired. Once the damaged item is received our team will generate a repair quote, the customer is responsible to pay for the repair cost.
Please contact our Customer Service Department at email@example.com to obtain a Return Authorization Number. A return cannot be processed without a Return Authorization Number. All emails will be answered within 48-hours Monday through Friday 10am-3pm pst.
When shipping your return or exchange of damaged goods, include your name, address, phone number, and email address inside of the package. Email us with the RA # as the subject line and type the tracking number for your return in the body of the email. Attach any necessary photos to the email. Please package your item securely in its original packaging. Shipping fees and insurance is the responsibility of the customer.
Please allow 2-4 business days for your return/exchange to be processed once received by our returns department. Once our returns department receives your package we will notify you by email. Your credit card will be credited the cost of the item, including tax, less the cost of shipping for approved returns.
Please check with your bank on the time frame in which the funds will be returned to you as each bank has different lead times. If you are exchanging an item or getting an item repaired we will send you email tracking once the product is ready to ship.