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Shipping & Returns

WHAT IS YOUR RETURN POLICY?

In stock styles are returnable for a full refund or exchange if items are damaged only, but an email notification must be sent and damaged items returned within 7 days on you receiving your order. If a damaged item is no longer in stock the customer can request for a refund or exchange of an equal valued item.  

If you are looking to return a damaged item, please email shophumandesign@gmail.com to request a return authorization number and return address. No returns will be accepted without an RA number. 

Upon receipt of the returned item, we will issue a refund or ship exchanged item and provide tracking details accordingly.  

PLEASE NOTE: All sale items are final sale, in which case they are not eligible for refund, exchange, or store credit.

Please contact our Customer Service Department at shophumandesign@gmail.com to obtain a Return Authorization Number. A return cannot be processed without a Return Authorization Number. All emails will be answered within 24-hours Monday through Friday.

When shipping your return or exchange of damaged goods, include your name, address, phone number and email address. Please package your item securely in original packaging. Shipping fees and insurance is the responsibility of the client.

Please allow 2-4 business days for your return/exchange to be processed once recieved by out returns department. Your credit card will be credited the cost of the item, including tax, less the cost of shipping.