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Contact Us

  • Human Design Shop
  • PO BOX 75043 Honolulu HI 96836

Information

About us

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Shipping & Returns

In stock styles purchased on the website are returnable for a full refund or exchange if items are damaged only. An email notification must be sent with photo of the damage and damaged items returned within 7 days of you receiving your order.

If a damaged item is no longer in stock the customer can request for a refund or exchange of an equal valued item. If you are looking to return a damaged item, please email shophumandesign@gmail.com to request a return authorization number and return address.

No returns will be accepted without an RA number. Upon receipt of the returned item, we will issue a refund, ship exchanged or repaired item and provide tracking details accordingly.

PLEASE NOTE: All sale items are final sale. All items purchased at a craft fair, makers market or pop-up are final sale, in which case they are not eligible for refund, exchange, or store credit. They can be repaired, customer must email with a photo of the damaged item and pay for all shipping cost incurred.

Please contact our Customer Service Department at shophumandesign@gmail.com to obtain a Return Authorization Number. A return cannot be processed without a Return Authorization Number. All emails will be answered within 24-hours Monday through Friday 10am-3pm pst.

When shipping your return or exchange of damaged goods, include your name, address, phone number and email address. Please package your item securely in original packaging. Shipping fees and insurance is the responsibility of the customer.

Please allow 2-4 business days for your return/exchange to be processed once recieved by our returns department. Once our returns department recieves your package we will notify you by email. Your credit card will be credited the cost of the item, including tax, less the cost of shipping.

Please check with your bank on the time frame in which the funds will be returned to you as each bank has different lead times. If you are exchanging an item or getting an item repaired we will send you email tracking once the product is ready to ship.