Last updated: November 6, 2025
Applies to: Purchases made at humandesignshop.com and in-person purchases at Human Design Studios locations.

1. Overview

We want you to love your Human Design piece. If for any reason you’re not completely satisfied, this Refund & Returns Policy explains your options for returns, exchanges, refunds, and repairs. Because we work with fine materials, custom processes, and one-of-a-kind pieces, different rules apply to Ready-to-Ship items vs Custom/Made-to-Order items please read carefully.

2. Return Window & Eligibility

  • Ready-to-Ship items (non-custom): Eligible for return within 30 days from the date the order was delivered. Item must be unused, undamaged, and returned in the original packaging with all tags, certificates, and paperwork.
  • Custom, engraved, personalized, or made-to-order items: Not eligible for returns or refunds. These items may be eligible for limited exchanges or repairs — see Section 7. A non-refundable deposit may apply for custom orders; your order confirmation will state any deposit terms.
  • Opened/used items: Any item that shows signs of wear, has been resized, or altered will not be accepted for a standard return. Partial refunds may be considered at our discretion after inspection.
  • Gift cards: Non-refundable.

3. Non-Returnable / Final Sale Items

The following items cannot be returned or refunded unless faulty:

  • Custom / made-to-order jewelry (including engravings and remounts)
  • Final sale / clearance items explicitly marked as “Final Sale”
  • Gift cards
  • Items damaged through misuse, improper care, or unauthorized repairs

4. How to Request a Return or Exchange

  1. Email us first: Start returns by contacting our support team at [email protected]. Include your order number, item name/SKU, and photos showing the item and packaging (if damaged).
  2. Authorisation: Do not ship items back until you receive a Return Merchandise Authorization (RMA) number from us. Returns sent without authorization may be refused or delayed.
  3. Ship the item: Once authorised, follow the instructions in the RMA email and send items to the return address listed below. Use a trackable, insured shipping method and keep your tracking number.
    • Return mail address:
      Human Design Shop / Returns
      415 Nāhua St, Honolulu, HI 96815
  4. Condition on arrival: All returns are subject to inspection. We’ll email you when we receive and process your return.

5. Shipping Costs & Duties

  • Return shipping: Unless the return is due to our error (wrong item, defective), you are responsible for return shipping costs. Shipping costs are non-refundable.
  • Insured shipping recommended: For high-value items, please use a method with tracking and insurance — we are not responsible for packages lost in transit unless we arranged the return shipping.
  • International orders: Customers are responsible for any customs, duties, or taxes charged by their country for both the original shipment and the return. These fees are not refundable by Human Design Shop.

6. Refund Processing

  • After we receive and inspect your return, we’ll notify you by email whether the refund is approved or declined.
  • Approved refunds will be processed to the original payment method within 7–14 business days. The time for the refund to appear on your statement depends on your bank or credit card provider.
  • If a refund is declined (e.g., item shows wear, missing packaging), we will contact you with the reason and return options (ship item back at your expense).

7. Exchanges, Repairs & Resizing

  • Exchanges: We replace items only if they are defective or damaged on arrival. For ready-to-ship products, exchanges for the same item (different size/metal) may be possible contact [email protected] to request an exchange.
  • Custom work / Resizing: We offer resizing, repairs, and upgrades as paid services. Custom items are generally ineligible for returns; however, we will work with you to correct workmanship issues per our warranty (see Section 8).
  • Timeframe: Turnaround for repairs and resizing varies; we will provide an estimate on request.

8. Warranty & Repairs

  • We provide a limited workmanship warranty covering manufacturing defects for one year from date of purchase (unless otherwise stated). The warranty does not cover normal wear and tear, accidental damage, loss, theft, or damage caused by improper care.
  • For warranty claims, email [email protected] with photos and order details. We may require you to send the item to our studio for evaluation. If a repair is covered under warranty, we will repair or replace the item at no charge. If not covered, we’ll provide a repair quote.

9. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item:

  • Do not discard original packaging.
  • Email [email protected] within 7 days of delivery with photos and your order number. We will evaluate and, if appropriate, arrange a replacement, repair, or refund. Shipping charges for replacement items caused by our error will be covered by Human Design Shop.

10. Cancellations & Deposits

  • Ready-to-Ship orders: May be cancelled within 24 hours of purchase for a full refund to the original payment method. After 24 hours, cancellations may be subject to a processing fee.
  • Custom orders: Often require a deposit; deposits are non-refundable once work begins (including stone procurement or setting). If you cancel before work begins, we will refund any balance less materials or fees per your order terms.

11. International Returns & VAT / Duties

  • International customers are responsible for return shipping and any import duties or taxes. We cannot refund customs or import fees paid by you to your country’s authorities. If local law provides stronger consumer rights, those rights will apply.

12. Fraud, Chargebacks & Unauthorized Returns

  • Filing a chargeback without first contacting us or returning the item may result in the loss of buyer protections, and we reserve the right to pursue recovery of the item or costs. If you believe a payment error occurred, contact [email protected] first we will do our best to resolve the issue fairly.

13. How Returns Affect Rewards / Store Credit

  • If the purchase used store credit, gift card, or a discount code, refunds will be issued in the same form used for the original purchase (gift card/store credit/refund to the payment method). Any rewards/points awarded for the purchase will be adjusted accordingly.

14. Privacy & Security

When you return an item, we collect only the information required to process the return (name, order number, contact details). See our Privacy Policy for full details on how we handle personal data.

15. Contact & Support

Questions? Need help with a return, exchange, or repair? Contact our support team we answer most inquiries within 1–2 business days.

  • Email: [email protected]
  • Phone: +1 (646) 522-1049
  • Showroom / Return Address: 415 Nāhua St, Honolulu, HI 96815
  • Showroom Hours: Thursday, Friday, Saturday, Sunday see site for current hours

16. Additional Information & Recommendations

  • Inspect your item on arrival. Please report issues within the timeframes above.
  • Insure returns. For high value items, we strongly recommend returning with tracking and insurance. We do not assume liability for packages lost in transit that were not insured.
  • Keep your paperwork. Retain certificates, boxes, and original receipts until you are certain you will keep the purchase.

17. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised “Last updated” date. Continued use of humandesignshop.com after a change constitutes your acceptance of the amended policy.

18. Acceptance

By placing an order with Human Design Shop, you agree to the terms outlined in this Refund & Returns Policy.

Quick FAQ (for use on the returns page or in a sidebar)

  • How long do I have to return an item? 30 days for ready-to-ship goods. Custom items are final sale.
  • Who pays return shipping? You do, unless the return is due to our error or a defect.
  • Can I exchange for a different size/metal? Exchanges for the same SKU (different size/metal) may be available for ready-to-ship pieces — contact us.
  • What if my custom ring needs adjustments? Contact us — we offer paid resizing/adjustment services and warranty support for workmanship issues.